What to do in a Gas Emergency

What to do in a gas emergency

If you smell gas, start feeling ill, sick or dizzy, don’t delay. Act on a gas emergency immediately!

Poorly fitted or un-serviced appliances carry a risk of gas leaks, fires, explosions and carbon monoxide (CO) poisoning. 

Here are the Gas-Safe recommendations on what to do if you smell gas or if you’ve been feeling unwell and experiencing headaches, nausea or dizziness and suspect it’s CO poisoning.

Act fast on Gas!

It’s crucial to act quickly in a gas emergency. These are the steps you need to take to stay safe:

  • Turn off the gas emergency control valve (also called gas emergency shut off valve) at the meter, unless the meter is located in a basement or cellar or at the LPG bulk tank or storage vessels
  • Extinguish all naked flames and don’t smoke
  • Don’t operate electrical switches (including turning light switches on or off) because this can ignite escaping gas
  • Get fresh air immediately; make sure you open all doors and windows to ventilate the area
  • Contact the relevant National Gas Emergency service number. We’ve listed these numbers below.
  • If the attending emergency operative identifies an issue with any gas appliances, follow their advice concerning the use of the equipment. Where advised, contact Epic Global Group who will send out an engineer to fix the appliance and check it’s safe.
  • If you’re feeling unwell, visit your GP or hospital immediately and let them know you may have been exposed to carbon monoxide 
  • Don’t turn the gas supply on again until it’s been checked by one of our Gas Safe registered engineers.

Who to call in a gas emergency

If you smell gas and require gas emergency services, there’s a free, 24-hour National Gas Emergency Helpline you can call.

The gas emergency number you need depends on where you’re based and the type of gas that’s involved:

CountryNatural Gas (NG)Liquified Petroleum Gas (LPG)Towns Gas/Mains Gas**
England, Wales and Scotland0800 111 999Contact number on bulk storage vessel or meter*N/A
Northern Ireland0800 002 001Contact number on bulk storage vessel or meter*N/A
Isle of Man0808 1624 4440808 1624 4440808 1624 444
GuernseyN/A01481 74900001481 749000
JerseyN/A01534 75555501534 755555

*This applies for bulk and metered supplies. For cylinder supplies, please check your local telephone directory for contact details. On caravan sites and boats, the site owner or boat operator may also have gas safety responsibilities.

**Guernsey and Jersey use a manufactured LPG/air mixture that’s commonly known as ‘mains gas’ and supplied from an underground main system. The Isle of Man has a similar system known as ‘towns gas’, but many of the installations on this system are being converted to burn natural gas.

What happens when you have a gas leak?

Your local gas supplier will send out an emergency response team to look into what could be causing the leak. They may recommend repair works on a particular appliance or system. If that’s the case, then you can call our 24hour emergency line on 01432 341234 and we will send out an engineer to inspect the issue and provide you with a fast solution.